1-800-537-0509 | 203-284-0566

Toughbook Repair

Frequently Asked Questions

Want to know more about Telrepco's Toughbook Repair Services? Check out our list of Frequently Asked Questions about Repair.

We are an Authorized Panasonic Repair Center

Telrepco is an authorized Panasonic service provider, which means that we can handle all of your Panasonic in-warranty and out-of-warranty repairs. Time, quality, and reliability are important to you. Telrepco is here to offer you the leading source for Panasonic Toughbook service and repairs.

Factory Trained Technicians

Our technicians are periodically trained by Panasonic on the latest updates to existing product models and service protocols, including those related to new models.

What We Offer

Competitive Rates

We know that offering cost-effective solutions is one of the best ways to make the most out of your budget.

Out of Warranty Rate: Flat Rate Diagnostic Fee $110.00/unit (plus parts and freight)

What if my Toughbook is still under Warranty?

Quick Turn Around

Our average turnaround time is a short three days, because we know that your time is valuable.

If you’re ordering parts only, assuming they are in stock, the order will ship within a day.

Touchscreen Repair/Replacement

The Telrepco Touchscreen Repair/Replacement program will equip your Toughbook with a brand new touchscreen with 1 year warranty for $300.00.

Elligible models include Toughbook 18, 19 (MK1-4), 29, 30, 74 (MK1-4).

We are currently offering a FREE new CF-29 battery if you choose to repair the touchscreen of your Toughbook 29 ($199 value).

Learn more about the Telrepco Touchscreen Repair/Replacement Program

Warranties

Telrepco offers aftermarket extended warranties at reasonable rates. We have one-year and two-year extended warranty options. If you would like to know more, visit out extended warranties page.

All out-of-warranty repairs performed by Telrepco carry a 90-day warranty covering parts and labor.

Large Parts Inventory

We offer all of the most important parts that will help your Panasonic Toughbook continue to serve you for years to come. If you’re looking for a specific part that you don’t see it listed on our website, use one of the methods on our contact page to let us know.

Getting Started

To initiate a repair, please compelete our online Repair Request Form, which will be promptly reviewed by a customer service representative. If you would rather speak to someone directly, you can call 1-800-537-0509 or send an email to custservice@telrepco.com.

You will need to provide full model number and serial number (located on the bottom of the unit) as well as a description of the failure. We will then provide you with an authorization number and shipping instructions. Upon receipt of your unit, in-warranty work will be performed. You will be provided an estimate for all out-of-warranty and post-warranty work, which requires approval, prior to any repairs being made.